🌍 freeitsm.co.uk  ·  📖 Documentation Wiki  ·  💬 Discussions  ·  🐛 Issues

FreeITSM is a complete web-based ITSM platform: 24 integrated modules covering tickets, assets, knowledge, changes, problems, tasks, a CMDB, workflows, an LMS and more — plus a self-service portal for your end users. It runs on a plain PHP + MySQL stack (WAMP, XAMPP, LAMP, or Docker), so your data stays on your server.

Why teams pick it:

• 🆓 Genuinely free — MIT licence, no per-seat/per-agent fees, no “Enterprise tier”. Everything ships to everyone.
• 🏠 Self-hosted — your tickets, your customers’ conversations and your knowledge base live in your database, under your backups and your privacy policy.
• 🤖 AI included, not upsold — reply cleanup, knowledge Q&A, form generation, course authoring, RCA drafting and more, all bring-your-own-key (Anthropic, OpenAI, OpenRouter or Azure OpenAI) - or keep it in-house on your own model server…