cs-tools

Open-source tools built by WSO2 for customer success operations. This repository contains web applications and backend integrations that enable teams to manage customer-facing workflows, project visibility, and support experiences.

Repository Structure

cs-tools/
├── apps/
│   ├── csm-portal/                        # CSM Portal — Go BFF + React webapp + React microapp
│   ├── customer-portal/                   # Customer Portal — Ballerina backend (v1, deprecated) +
│   │                                       #   Go backend-v2 (in progress) + React webapp + React microapp
│   ├── git-internals-dashboard/           # SLA monitor for GitHub issues — Go backend + React webapp
│   ├── knowledge-portal/                  # Public knowledge base — Go backend + React webapp
│   ├── mttr-application/                  # MTTR analytics for ServiceNow homepage widgets — Node.js
│   ├── security-advisory-patches-portal/  # Gated advisory-PDF portal — Ballerina backend + React webapp
│   └── today-i-learned/                   # Today I Learned (Go backend for the feed in One WSO2)
├── entity-service/          # Shared entity service (the CSM platform's system of record)
├──…